Terms & Conditions of Sale



  1. No returns will be accepted on reduced or sale garments unless the garments are faulty, or are not fit for sale for a particular purpose made known by the buyer to the seller prior to purchase.
  2. No returns on standard stock items will be accepted after seven (7) days from date of sale, unless the items are faulty or are not fit for a particular purpose made known by the buyer to the seller prior to purchase.
  3. All modifications and alterations will be charged at commercial rates.
  4. Any delivery date specified in this contract for special orders or modifications/alterations shall be the date upon which the garments are ready for collection. Any such delivery date is a genuine forecast in light or current conditions, but it is given without legal commitment and the seller accepts no responsibility if the seller is unable to meet it.
  5. Where the buyer is to supply any particulars, instructions for modifications /alterations or changes to design detail, the seller accepts no responsibility for interpretation difficulties or secondary problems resulting from the aforesaid alterations and changes.
  6. The seller will endeavour to supply garments in the exact colour, trim and fabric to that ordered however colours may vary from the original sample due to different dye lots and normal wear and tear of the sample gown. Please note that any irregularities in the fabric weave or embroidery are not flaws but an integral part of the garment.
  7. If events beyond the seller’s responsible control, strike, lockout, fire, storm, tempest, breakdown, shortage of raw materials, scarcity of labour, government actions, stoppages of machinery and causes or other circumstances beyond the reasonable control of the seller prevent the seller delivering any of the garments by the appropriate delivery date, such date shall be postponed for a reasonable period. Beyond such period, the seller may without liability cancel this contract as regard such garments unless the garments either have been made or are in the course of being made, or have been appropriated by the seller pursuant to this contract.
  8. The risk in the garment shall pass to the buyer upon delivery date, or when the seller notifies the buyer that the garment is ready for collection. The seller shall have no responsibility in respect of the garment thereafter and accordingly the buyer shall insure the garment thereafter against any such risk, if any as the buyer thinks appropriate.
    a) However, the ownership of the garment shall remain with the seller until payment in full for the garment has been received by the seller in accordance with the terms of contract.
    b) For the purpose of this contract, time of payment shall be in the essence of the contract.
  9. So far as may be permitted by law, it is expressly agreed and declared that:
    a) All representations or terms (including any condition or warranty and whether expressed or implied by law or otherwise) not included in these conditions are hereby excluded unless expressly agreed upon in writing.
    b) The seller shall be under no liability whatsoever to the buyer for, or in respect of, any representations or terms not expressly set out in these conditions and not effectively included herein.
  10. No refunds will be given upon cancellation of any order unless the seller contravenes these conditions of sale. Should your wedding be cancelled or postponed, your order will be placed on hold for up to two years from notification where after in discussion with yourself, a credit note to the value of any deposits already paid less any/all costs incurred with your gown will be refunded by way of a store credit voucher which can be offset against any purchase in the store within a year from issue date.
  11. So far as may be permitted by law, the foregoing terms and conditions apply to sale on layby contracts but in addition:
    a) Payment of the balance of all monies owing for the garment shall become due immediately upon the commencement of any act or proceedings in which the buyer’s solvency is involved;
    b) If payment of any installment or other payment hereunder is overdue in whole or in part, the seller may, subject to the requirements of any relevant legislation and without prejudice to any other of the seller’s rights, resell the garment and retain the whole or a reasonable part of the deposit and any installments paid;
    c) A deposit of 50% of the total price is payable upon acceptance of order and installments amounting to 50% of the total price shall be paid as required by the seller and the balance is to be paid upon collection of the goods.